Refund policy
Due to the nature of our products, which are digital files delivered instantly upon purchase, we are unable to offer refunds once a download link has been issued, except in the following cases:
Eligible for refund:
- You were charged more than once for the same order (duplicate purchase)
- A technical issue on our end prevented you from successfully downloading your file, and we were unable to resolve it after being contacted
- You purchased the wrong edition (Basic instead of Premium, or vice versa) and have not yet downloaded the file, provided you contact us within 24 hours of purchase
Not eligible for refund:
- Change of mind after downloading the file
- Dissatisfaction with the content after having accessed and read it
- Failure to read the product description before purchasing
How to request a refund:
Contact us at support@lumindaly.com within 7 days of your purchase, including your order number and the reason for your request. We will review each request individually and respond within 2 business days.
Approved refunds will be issued to the original payment method within 5 to 10 business days, depending on your bank or card provider.
This Refund Policy is provided in addition to, and does not affect, any statutory rights you may have under the law of your country of residence.